Aditya Birla Memorial Hospital ("ABMH") is committed to delivering a transparent, fair, and patientcentric experience. This Refund & Cancellation Policy governs all cancellations, rescheduling requests, refunds, and payment reversals related to services booked through ABMH's digital platforms, call centre, or hospital registration services.
This Policy applies to:
Patients may cancel or reschedule appointments through the following channels:
Appointments may be rescheduled without additional charges up to four (4) hours prior to the scheduled appointment time, subject to doctor and slot availability.
Where a patient initiates a cancellation prior to the commencement of a consultation or service:
In the event that ABMH cancels an appointment due to any of the following, patients shall be offered either rescheduling or a full refund:
ABMH shall endeavour to notify affected patients at the earliest opportunity and facilitate rescheduling at the patient's convenience.
Patients who fail to attend their scheduled appointment without prior cancellation notice shall not be eligible for a refund. Exceptions may be considered at the sole discretion of ABMH upon receipt of documented and verifiable justification.
Refund requests for laboratory investigations, diagnostic imaging, and other diagnostic procedures shall not be entertained after any of the following stages:
Patients who have made duplicate or excess payments due to technical or transactional errors may submit a refund request accompanied by relevant transaction details. Verified duplicate or excess payments shall be refunded in full within applicable processing timelines.
Where a payment has been debited from the patient's account but an appointment or booking confirmation has not been generated, ABMH shall review the transaction and process a refund in accordance with applicable banking and payment gateway timelines.
Approved refunds shall generally be processed within the following timelines, subject to the patient's bank or payment service provider:
| Payment Mode | Expected Refund Timeline |
|---|---|
| UPI | 3 – 7 Working Days |
| Debit Card | 7 – 10 Working Days |
| Credit Card | 7 – 10 Working Days |
| Net Banking | 7 – 10 Working Days |
| Other Modes | Subject to Bank Timelines |
Actual credit timelines may vary depending upon the patient's bank, card issuer, or payment service provider. ABMH shall not be responsible for delays attributable to third-party financial institutions.
Refunds shall ordinarily be credited to the original source of payment. Where such a refund is not technically feasible, ABMH may request alternate banking details from the patient to facilitate processing.
Refunds shall not be applicable for:
For any refund or cancellation-related concern, patients may contact the Patient Services Department:
Patient Services Department
Aditya Birla Memorial Hospital, Chinchwad, Pune, Maharashtra
Email: corporate.desk@adityabirla.com
Phone: +91-98811 23006
ABMH shall endeavour to acknowledge grievances within three (3) working days and resolve them within seven (7) working days, wherever feasible.
ABMH reserves the right to modify, amend, or update this Policy at any time. The latest version shall be available on the ABMH website, Patient Portal, and Mobile Application. Continued use of ABMH services after any amendment constitutes acceptance of the revised Policy.